All facts

   Intelligent vehicle connectivity

+ Real time customer support

+ Recommended action at a glance

= Mercedes-Benz Uptime

Intelligent vehicle connectivity

Mercedes-Benz Uptime enables real-time connection between your vehicle, Mercedes-Benz Service and your company.

Fully automatic telediagnosis continuously checks the status of the vehicle systems.

If any critical conditions are detected the information is automatically transmitted to the Mercedes-Benz Uptime back-end server.

Within seconds the data is automatically analyzed using methods based on the vast experience of Mercedes-Benz Trucks service engineers. The clear interpretation of the problem and concrete instructions are provided.

+ Real time customer support

The Mercedes-Benz Service informs you about the identified repair or maintenance requirement in person and supports you with an individual repair solution, tailored to your business needs.

Icon Avoiding vehicle breakdowns

Avoidance of predictable breakdowns.

If a truck breakdown appears to be imminent (e.g. a leak in the high-pressure circuit of the fuel supply)*, you will be informed by the Mercedes-Benz Customer Assistance Center (CAC).

The CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle route and transport assignments. The CAC agents will check first that the required resources are available at the workshop so that the vehicle can be repaired straight away.

Your advantage: A potential breakdown will be avoided, your truck quickly repaired and your transport assignment will be carried out on schedule.

* Some vehicle breakdowns cannot be detected by Mercedes-Benz Uptime. This is the case, for example, where the failure cannot be technically predicted (e.g. mechanical breakage of a spring).

Icon Efficient management of repair and maintenance work

Efficient management of repair and maintenance work.

Any repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz Service Partner.

Based on this information, your Service Partner bundles the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements.

Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit – ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order.

In this way, unplanned workshop visits become plannable and downtime can be minimised.

Your advantage: Workshop visits and associated downtime will be minimised.

Icon Real-time support for customer repairs

Real-time support for customer repairs.

In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown.

Mercedes-Benz Uptime will help you to avoid it. If any maintenance requirements are detected, which you can easily carry out yourself, the timely information will be provided to you in the Mercedes-Benz customer portal and by e-mail. The detailed instructions will assist you in completing them.

Your advantage: Unnecessary workshop visits and repair costs will be avoided.

+ Recommended action at a glance

Choosing Mercedes-Benz Uptime gives you access to the exclusive online Mercedes-Benz Uptime customer portal.

The exclusive Mercedes-Benz Uptime customer portal provides you with a full overview of the current status of your entire fleet in real time:

  • All current messages from Mercedes-Benz Uptime
  • Information on the current status of wearing parts and operating fluids
  • Forecast on upcoming maintenance works.
Mercedes-Benz Uptime customer portal

Mercedes-Benz Uptime

Maximum predictability and efficiency of your workshop visits. For your significantly increased vehicle availability.