Location: Bonn

John Doe is about to start his today’s route from Bonn to Karlsruhe and then further to Munich. His first transport order is very urgent – he needs to get to Karlsruhe in 3,5 hours at the latest.

John’s vehicle is equipped with FleetBoard Truck Data Center and Mercedes-Benz Uptime is activated. The fully automatic telediagnosis continuously checks the status of the vehicle systems.

Location: between Bonn and Karlsruhe

Suddenly a failure message pops up in the vehicle display – “Malfunction of exhaust recirculation. Please visit the workshop”. This failure message may be caused by 185 different problems. Some are urgent, while others allow the vehicle to stay on the road for up to 2 days before visiting the workshop.

Information about the problem is automatically transmitted to the Mercedes-Benz Uptime back-end server. Within seconds the clear interpretation and concrete instructions are provided to Mercedes-Benz Customer Assistance Center in Maastricht.

Location: between Bonn and Karlsruhe

So, by the time when John is about to make a stop to shortly examine his vehicle

the Mercedes-Benz Customer Assistance Center has already contacted his fleet manager and informed him that the faulty temperature sensor of the exhaust box needs to be replaced within the next 10 h in order to avoid the breakdown.

Location: between Bonn and Karlsruhe

The fleet manager informs John that he can proceed with his drive, complete his urgent delivery to Karlsruhe and make a short workshop stop afterwards along his route from Karlsruhe to Munich.

In the meantime CAC has found a suitable Mercedes-Benz Service Partner in Pforzheim, verified his availability for the urgent repair and confirmed the workshop appointment to the customer.

Location: Karlsruhe

John completes his delivery to Karlsruhe right on time and receives all instructions about the arranged workshop appointment from his fleet manager.

Meanwhile the workshop is ready for John’s visit – the repair order and parts have been prepared and technicians have been instructed.

Location: behind Karlsruhe

So when John arrives to the workshop, repairs can start immediately

In less than an hour, repairs are completed and John is back on the road to Munich.

Location: Waiblingen

Please meet Mr. Fred Bloggs, the driver of Bay Logistics GmbH. Today it’s Monday and he is about to start his weekly tour from the company’s headquarters in Waiblingen to customers in Czechia, Poland and Netherlands. He will return to Waiblingen on Friday.

Fred’s vehicle is equipped with FleetBoard Truck Data Center and Mercedes-Benz Uptime service is activated. The fully automatic telediagnosis continuously checks the status of the vehicle systems.

Location: Brno

Fred has just completed his delivery to Czechia. The automatic telediagnosis identifies that the engine maintenance will be due in 21 days. This information is transmitted to Mercedes-Benz Service Partner Lorinser, selected by Bay GmbH as his home workshop.

Mr. Rogosch is the dedicated service manager for Bay Logistics GmbH. He received the notification about the upcoming engine maintenance, prepared the maintenance offer and agreed the workshop appointment with the responsible fleet manager (on Saturday in 3 weeks).

Location: Poznan

Meanwhile Fred is on his way to Amsterdam. Suddenly a failure message pops up in the display – “Uneven brake pad wear. Please visit the workshop”. Without Mercedes-Benz Uptime Fred would possibly ignore this problem, as the vehicle’s driving ability is not directly affected. This could lead to increased brake wear, higher fuel consumption and thus additional costs for the customer.

But in this case Mr. Rogosch is immediately informed by Mercedes-Benz Uptime that the brake caliper is sticking on Fred’s vehicle.

Location: Hamburg

Mr. Rogosch contacts the fleet manager and recommends him to fix this problem as soon as Fred returns from his tour on Friday. He also suggests combining this repair with the engine maintenance in order to avoid the additional workshop visit.

The appointment is quickly agreed. Mr. Rogosch orders the required parts, schedules the workshop capacities and draws up the repair order.

Location: Amsterdam

So when Fred arrives to the workshop, repairs can start immediately.

On Saturday afternoon the repairs and maintenance work are completed. Not a single day was lost for Bay’s transport business due to efficient repair and maintenance management by Mercedes-Benz Uptime.